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For several months, the News10NBC Investigative team has been reporting on the array of billing and customer service issues RG&E customers have been experiencing. The New York State Public Service Commission which oversees utilities has now taken notice and issued a $900,000 penalty against RG&E.
RG&E penalized $900K for billing issues: What should you do if yours is wrong? fingerlakes1.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from fingerlakes1.com Daily Mail and Mail on Sunday newspapers.
In the coming weeks, RG&E and NYSEG will begin the three-year process of replacing all of the electric meters on homes, apartments and businesses in our region with smart meters. News10NBC Investigative Reporter Jennifer Lewke sat down with the President of the utilities to talk about how the change-over will work and what customers need to know.
For months, News10NBC has been reporting on huge bills, late meter-reads, staffing shortages, unexpected fees and backed-up phone lines at RG&E. The issues have been delaying bills and hitting customer’s wallets hard.