Although travel advisors continue to go through cycles of booking, canceling and rebooking, they’ve had ample opportunity to prove their worth to clients.
The report cited a lack of "significant functionality" such as "personalization, unused tickets, group bookings, interlining, split [passenger name records] and mixing NDC PNR with other air content."
The 2021 Travel Industry Survey, produced by Travel Weekly and MMGY, provides data on the recent dramatic change in sales of domestic versus international travel.
What products did advisors focus on? How did they market to clients? The editors who oversaw this year's Travel Industry Survey talk about this year's unique survey data and how it dovetails with overall travel trends.