To allegations that some had to pay extra to get an HSRP, Reddy said, if anyone has complaints they must report to the transport department. “We will probe and take action. Cases of serious and repeat complaints would be blacklisted.”
Meanwhile, Madhava D, another regular traveller, said, “During peak hours, many are taking up the BMTC buses. There are no seats, and people are forced to stand; then the ridership falls. During peak hours, more buses are required.”