this woman sent us this. she said she was hacked by this guy. it is a pseudonym this guy is using or fictitious name. to unlock the device, send a voucher code of $100 or euros by one of these names to this random e-mail address along with a code to possibly transfer funds. and then in theory they unlock your phone. but you have to pay this. right. malcontent. we reach out for apple but got no word for the company. at least not yet. let s bring in kathy, a technology analyst. you look down and see your phone is hacked. in the united states they tell you to use paypal. what should people do? well, in fact, paypal commented to the sydney herald. they said, if you have paid it, they will refund your money.