Share this article
Share this article
ResearchAndMarkets.com s offering.
Passenger flow management includes digital solutions that airports use to ensure a seamless passenger experience across touchpoints, reduce wait times, and increase dwell times to improve airports non-aeronautical revenue.
Airports had been experiencing an increase in passenger traffic until the COVID-19 pandemic roiled the travel industry. The pandemic will accelerate digital transformation projects related to passenger experience, with self-service becoming a priority. Airports spending capacity declined in 2020 because of travel restrictions in place around the world; private airports that tended to be early adopters of passenger flow management solutions were among those most affected.