“The secret of change is to focus all of your energy not on fighting the old, but on building the new.” When it comes to hotel property management system technology, this quote by Socrates is apropos. Last year, Maestro made five industry predictions for the evolution of PMS. While contactless technology did become more prevalent within the PMS in 2022 and many hotels added two-factor authentication at login to improve data security, neither reached mass adoption. While some PMSs are supporting additional payment products and adding integrations to OTA channels and the major customer-relationship management platforms, many still lack the functionality. But there is some good news . . .