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Table of Contents Introduction The following Management's Discussion and Analysis of Financial Condition and Results of Operations is intended to assist readers in understanding the interim consolidated results of operations and financial condition of The Hanover Insurance Group, Inc. and its subsidiaries. This discussion should be read in.

United statesCitizens insurance company of americaCatastrophe loss developmentCompany action levelOpus investment management incCompany authorizedExchange commissionRating agency amortized costHanover insurance group incNational association of insurance commissionersHome loan bankMichigan catastrophic claims associationHanover insurance companyOperating segmentsAccounting estimatesInsurance subsidiaries