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loved ones in crashes of cars included in the recall and apologized to them but the question of cost remain. a house report finds one possible reason gm chose not to act on the faulty switch sooner was, according to gm documents quote, tooling costs and piece price are too high. what does that mean? i find that statement to be very disturbing as we do this investigation and understand it in the context of the whole timeline. if that was the reason the decision was made that is unacceptable. how does gm balance cost and safety? we don t. today if there s a safety issue we take action. reporter: when you look back to 2005 gm was already starting to struggle financially, it was at junk bond status and some question whether or not gm s financial state played into the decision not to order recall. we re definitely moving into a culture that s focused on the consumer, that s focused on the customer, focused on high

White houseLoved onesTooling costsSafety issueWe don tJunk bond status