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Five key steps to aftersales success for modern automotive retailers

From CRM and service plans, to online booking and attracting older vehicles into workshops, there is plenty modern automotive leaders can do to attract extra service and maintenance work.

Award winner led his Inchcape team to create a yardstick business

Leading a cultural transformation at a two-site dealership underpinned the winner of the 2023 AM Award for Dealer Principal/General Manager (DP/GM) of the Year.

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