and it was quinn. quinn, quinn, what s wrong? and she was completely hysterical on the phone, screaming literally. she was screaming at me. quinn, quinn! talk to me, please she was completely incoherent at that point. i couldn t even understand what she was saying. quinn, did they hurt you? tony kravith could only hear one side of the conversation. the blood drained from her face, her knees start to shake, her legs go weak nobody can understand what she s saying, and then quinn, quinn. she hangs up. you think maybe they were attacking her or killing her then we don t know but this is the first time that she sounds hysterical, so we don t know now if she s hurt it sounds like she s very upset. while tony kravith tried to calm quinn s mom, somebody else had already heard from quinn a 911 operator. what s your emergency
i walked into an unbelievable scene. i walked into a war zone. the s.w.a.t. team was in the house? i was told that they were outside, in the bushes, on the roof it was unreal. early sunday morning, almost 36 hours since quinn gray s abduction and 12 hours since the last contact from the kidnappers, fbi hostage negotiator tony kravith decided to have quinn s mom send text messages to her daughter s phone, hoping the kidnappers would read them. every 20 minutes, every hour, we sent a message. please call me, i love you let me know that you re safe, i m very worried about you. you want the kidnappers to start thinking of her as a mom who needs to go home to her family and not just a cash register. i want the kidnappers to think of quinn gray as a wife, as a daughter, as a mother
communication with the kidnappers since the night before the fbi s tony kravith changed strategies. we wanted to give them a way out. what was the way out you offered? nobody has been hurt. if they drop you off somewhere, if they just let you go, nobody will know the difference. just let her go just let her go. monday morning turned into afternoon. quinn s mom seemed to be getting desperate. she sent a text on her own to the kidnappers, without fbi approval i am heart broken, and girls probably no longer have a mother you have no heart. and i pray that what goes around comes around. she was angry she was tired. she was worried. angry at you? angry at all of us, i think we weren t able to bring her daughter home yet. throughout the ordeal, reid gray, who was pushed into the background after the kidnappers said they didn t want to deal
with him anymore, had been alternately upset and angry as well detective howard cole spent some time with quinn s husband. i think there was times when he actually wanted to go get the money out of his own bank account and make the money drop. i think there was times when he thought we didn t know what we were doing. what was your sense of reid himself? seemed like a real decent guy. genuinely worried about his wife yes he was helpless, he was powerless and he was depending on us to fix it. i just really was very empathetic i put myself in his shoes and i thought that he dealt with it pretty well, considering the circumstances. reid waited at his home everyone waited as minutes became hours, hoping for some contact. but there was nothing. quinn s mom was so stressed that tony kravith suggested a change of scenery and had her brought to this back courtyard of the fbi s jacksonville headquarters. it was around 6:00 p.m. gail picked up the phone, her whole physical being cha
shack restaurant turned so disastrous, a text message, apparently from quinn, was sent to her mom s cell phone around 2:00 p.m mom, please no cops. i am so sorry about all of this. but they are pissed and i want to see my girls. the fbi s hostage negotiator was tony kravith. do you think about the kids in a situation like this absolutely. you can not. reid made arrangements for them to stay elsewhere so they ll be shielded by this we re in the business of preserving life. that s what we do. do you think quinn, maybe she s not even alive anymore we don t know we don t know for sure investigators were becoming increasingly worried because they hadn t actually heard quinn s voice since the day before then at about 5:25 that evening, another text message came in to quinn s mom s phone. i do not get access to my phone.