Putting health and wellbeing first
In 2020, Etihad established Etihad Wellness, an industry-leading program to ensure wellbeing at every stage of the customer journey and provide greater peace of mind when traveling.
A key service differentiator for the airline, Etihad Wellness is championed by specially-trained Wellness Ambassadors who are available 24/7 to provide essential travel health information and care pre-flight through a webchat on etihad.com, at the airport, and on board.
Etihad Wellness maintains the highest standards of cleanliness and hygiene at every customer touchpoint, with aircraft deep cleaning and sanitization after every flight and complimentary wellness kits for every guest, among many other measures.