Conversation firm Nextiva on Thursday said it has bought Bengaluru-based social media analytics startup Simplify360 for an undisclosed amount.
Arizona-based Nextiva said in a statement that ..
Nextiva, the leading conversation platform, announced its acquisition of Simplify360, an AI customer experience platform based in India. Simplify360 uses AI and automation to enable 5,000+ global businesses to seamlessly deliver world class customer support across multiple channels, including email, live chat, social media, online reviews and e-commerce. Some of Simplify360's customers include Amazon, Honda, HP, Nestle, HDFC, Hyundai, Canon, and Xiaomi. The purchase amount has not been disclosed.