For people who find themselves in unusual travel predicaments, CBC Calgary asked people familiar with the airline industry to break down some of the regulations airlines follow.
A Toronto woman who describes herself as visually impaired is speaking about the experience of flying with a disability, saying her most recent flight with Air Canada left her feeling like an “unwanted burden.”
Experts are calling on the agency responsible for enforcing air passenger protection rules to be more aggressive with fines when airlines run afoul of those regulations.
Putting the blame largely on extreme weather and staffing issues, officials from major Canadian airlines Sunwing, WestJet and Air Canada have told MPs they are sorry that thousands of passengers were left scrambling or stranded this holiday season. The airlines say they ll be making changes, but so too should the government.