Hotels with no guests: operators determined to keep doors open
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The general manager of M Gallery Harbour Rocks Hotel, Sylvia Kypriotis, has a stylish boutique heritage-listed property only a stoneâs throw from glittering Sydney harbour â with all 59 rooms empty, and no prospect of filling them, save for two bookings coming up based on âessential travelâ purposes.
Even the normally solidly booked $900-a-night one-bedroom Harbour View Suite is eerily quiet.
âThe reasons you can stay for essential travel are extremely slim, so weâre not surprised to only have two bookings in the diary,â she says, adding âweâre all geared up for COVID-safe stays.â
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08 Jul 2021
“Unacceptably slow” and “difficult” refund processes on trips cancelled due to COVID-19 have caused many Australians to have “lost trust” in the travel industry, according to CHOICE.
The consumer advocacy group released a scathing report calling on the state and federal governments to implement stricter laws around travel refunds, an industry ombudsman and an ACCC market study, among other things.
In the report, CHOICE revealed that fewer than one in five survey respondents said they had received a full refund after their trip was cancelled.
Fifty-three per cent said they waited more than three months for a refund, credit or other resolution, 25 per cent said they only received a credit or voucher, and 90 per cent said the laws need to be changed to make it easier to get a refund.