Waiting list. I dont know how long the waiting list is. And you know, there are other things. Try calling durable equipment sometime and waiting on the phone for 45 minutes or a half hour. The other thing, my doctor ive seen for 30 years is cutting back. And the only reason i knew, because i was in to see him, but when you go online to make an appointment, you dont get him, you get apparently hes training the new doctor why doesnt kaiser send out an email saying he is retiring and you can see this other doctor, instead of looking online. If i went online, would have started calling up and saying why cant i see my doctor ive seen for 30 years . You know, kaiser needs to get down in the weeds and fix some of the issues before they start spending money on the warriors and the sharks. Thank you. President breslin thank you. Any other Public Comment . Seeing none. Now well go back to number 8. Back to the regular scheduled agenda. Item is the finance reporting as of june 30, 2019, and as of
We have a forum. Quorum. Number 4, please. Approval with the possible modifications of the minutes set forth blow, regular Meeting Minutes from november 14, 2019. Action item. President breslin okay. Has everyone read the minutes . I have no corrections. I would like this comment, according to the minutes i talk too much. [laughter] so im going to try to be better. I keep you all here. Its terrible. But i have no corrections. Since he has no corrections, ill second the motion. President breslin all right. Any Public Comment on this item . Seeing none, all those in favor, aye . All those opposed. There are none opposed. Its unanimous. Item number 5. Item 5, general Public Comment on matters within the boards jurisdiction. This is a discussion item. Please come forward. Good afternoon, commissioners, my name is richard rothman, retired city worker. I thought after i retired i wouldnt have to come to these meetings, but i guess i do. I want to talk about the health fair. I went to the one
Reason i heard about it, because my friends not in kaiser got them. So i started asking, you know, just by chance, my doctor told me to come when he got it to see him. And they didnt have any. Then i found out there is a waiting list. I dont know how long the waiting list is. And you know, there are other things. Try calling durable equipment sometime and waiting on the phone for 45 minutes or a half hour. The other thing, my doctor ive seen for 30 years is cutting back. And the only reason i knew, because i was in to see him, but when you go online to make an appointment, you dont get him, you get apparently hes training the new doctor why doesnt kaiser send out an email saying he is retiring and you can see this other doctor, instead of looking online. If i went online, would have started calling up and saying why cant i see my doctor ive seen for 30 years . You know, kaiser needs to get down in the weeds and fix some of the issues before they start spending money on the warriors and
7 that had access to selfservice decided to send us a piece of paper instead. So not too bad. Last year, when our pilot, when we did about those numbers i mentioned earlier about 12,000 or so, when our first rollout. I think adherence was about 20 . Compared to todays 24 . So on slide 6, i think some of the things that helped us have success and the lower number of phone calls as well as e benefits is our outreach. Back in september, i told you we did improvements to our communication and i think it showed based on the feedback i got from the staff that speak to the members enough, that they were understanding our guides better. We did a lot of work on the inside improving on the graphic look, making it easier to read. In many cases, it worked on the copy without changing top of the actual meaning. I think this was a success too. Its the first time we were able to demonstrate that our communications improved the open enrollment experience. On the next page, continuing with outreach, ju
Apparently now they have a weighting system, but why didnt they send out an email about it. I have to hear the only reason i heard about it, because my friends not in kaiser got them. So i started asking, you know, just by chance, my doctor told me to come when he got it to see him. And they didnt have any. Then i found out there is a waiting list. I dont know how long the waiting list is. And you know, there are other things. Try calling durable equipment sometime and waiting on the phone for 45 minutes or a half hour. The other thing, my doctor ive seen for 30 years is cutting back. And the only reason i knew, because i was in to see him, but when you go online to make an appointment, you dont get him, you get apparently hes training the new doctor why doesnt kaiser send out an email saying he is retiring and you can see this other doctor, instead of looking online. If i went online, would have started calling up and saying why cant i see my doctor ive seen for 30 years . You know, k