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Why You Should Streamline Your Digital Workplace

Five reasons why it makes sense to reduce the number of individual tools employees use in favor of a single platform.

Cornell-university
Specialized-solutions
Project-management
Great-design-drives
Digital-employee
Platform-based-approach
Digital-workplace-makes
Can-deep-work
Digital-workplace
Change-management-effort
Tobias-komischke

The Benefits of Service Design for Customer Experience

In this article, we will introduce what service design is and explain why without it, there cannot be a good customer experience.

Michael-flippo
Service-design-integral-to-customer-experience
Linkedin
Service-blueprint
Service-design
Experience-design
Using-customer-journey-maps
Better-customer
Customer-experience
Tobias-komischke
Cxm
Dxm

Making the Most of Your Customer Experience Journey Maps

Journey mapping is all about determining what matters to the customer, and not so much what you think matters for your customer.

Journey-maps
Foundational-steps
Customer-journey-mapping
What-lies-ahead
Great-looks
Customer-remains
Tobias-komischke
Cx
Tvoc
Cxm
Voice-of-the-customer

UX vs. CX: A Look at the Most Ubiquitous Terms in Human-Centered Design

Customer experience and user experience are two of the most ubiquitous terms in human-centered design. What's the difference and does it even matter?

Google
Companies-are-misusing-net-promoter-scores
Users-arent-always-one
What-went
Completion-time
Success-rate
User-errors
Promoter-score
Lifetime-value
Satisfaction-score
Said-that

Eye Tracking vs. Saliency Modeling

Eye tracking and saliency modeling answer similar questions. But other factors will determine which approach is right for you.

Erik-mclean
Technique-suits-your-organization
Eye-tracking-software
Facial-recognition
Eye-tracking
Tobias-komischke
User-interface-design
Digital-experience
Dxm
User-experience
Web-analytics

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