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TWO telecoms firms have been fined a combined £810,000 after service failures left Islanders unable to call 999 on six occasions last year.
JT file pic taken in 2014. Picture: JON GUEGAN (30578673)
The Jersey Competition Regulatory Authority have issued JT with a £675,000 fine and Sure a penalty of £135,000 for ‘serious breaches’ of their licence obligations. The JCRA said there were several repeated failures between January and April 2020.
The cause of most of the disruption was, according to the regulator, JT’s call-handling agent infrastructure. On two occasions there were complete outages where no one could call 999, and on the other four occasions the States police had to step in and field emergency calls.