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Apr 20, 2021 ASAP Resources Global is a specialised recruitment agency with a speciality in headhunting and high-calibre recruitment strategies. We secure resources for a variety of clients in many industries on a global scale with a focus on building lasting relationships with all candidates and clients. An exciting opportunity exists at one of our clients for the position Service Desk Team Leader Job role description: The provision of proactive management of a 24×7 Service Desk Team. The role will take an influential lead in managing change and the implementation/development of an end-to-end ‘total’ Incident Management process, based on ITIL concepts. The position will ensure an effective approach to the management of all day-to-day Service Desk activities and escalations, actively working with both the Client management team and various operational teams, assisting in the continual ongoing review and improvements for all services provided.

Technical service deskService desk environmentAnalyse service deskService level agreementDesk teamService deskTeam leaderService desk team leaderClient management teamA services desk teamService desk teamIncident managementServices desk teamTicket managementChange managementதொழில்நுட்ப சேவை மேசை