simply unimaginable. nine members of her family didn t survive. only she and her nephew survived. her name is tia toleman. her story is incredible. i spoke with her. that s next. i was so disoriented, and i couldn t see anything. so i just started pushing with my hands, trying to find a way out. and i felt somebody push my leg. and i couldn t find any of my family. we called usaa. and they greeted me as they always do. sergeant baker, how are you? they took care of everything a to z. having insurance is something everyone needs, but having usaa- now that s a privilege.