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At your service: Delving deeper into citizens experiences of government services — and how to improve them

Recent research shows that citizen satisfaction in public services has fallen for a third year in a row. We report on a CSW webinar exploring how to a.

Thomas greigOjo thomsonPaul mcphersonCivil service worldHome officeGovernment service manualCustomer transformationCitizen experience excellenceEnterprise commercialPublic sectorCivil registration

Half term holidays in jeopardy as Brit families left waiting for passports

Half term holidays in jeopardy as Brit families left waiting for passports
dailystar.co.uk - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from dailystar.co.uk Daily Mail and Mail on Sunday newspapers.

United kingdomThomas greigHome officeA passport officePassport officeLib demTravel advice

Holidaymakers forced to use fast-track service to beat backlog

The passport backlog which plagued Britons holiday plans in the summer brought in £46 million for the service, The Mail on Sunday can reveal.

Glasgow cityUnited kingdomAngela tindleJoe ventreThomas greigBoris johnsonPassport officeNational audit officeA home officeTaxpayer alliancePrime minister boris johnsonHome office

Which firm drove you mad in 2022? It s time for our Wooden Spoon award

With the cost of living squeeze putting huge pressure on our household finances, the last thing you need is to be let down by a company you re relying on.

United kingdomCity ofOrkney islandsCharlotte morganMike regnierThomas greigA john lewisJohn lewisDepartment for workSchool of servicePassport officeBritish gasInstitute of customer serviceA home officeOfcom comparing customer serviceWooden spoon awards

Where the civil service is failing Britain

Taxpayer patience is fraying with 'because of covid' excuses and working from home

United kingdomDarren caballeroRichard williamsGill halsteadThomas greigGuy oppermanAlan webbDepartment for workA passport officeHm passport officeTribunals serviceForeign officeMinistry of justiceVehicle licensing agencyInstitute of chartered accountant caroline miskinKing charles street