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NICE Real-Time Authentication Selected by VPBank to Safeguard Omnichannel Customer Interactions and Improve Experiences
April 27, 2021 GMT
HOBOKEN, N.J. (BUSINESS WIRE) Apr 27, 2021
NICE (Nasdaq: NICE) today announced that Vietnam Prosperity Joint-Stock Commercial Bank (VPBank) has selected NICE Real-Time Authentication (RTA) to enhance call security, prevent fraud and improve customer experiences. VPBank’s adoption of NICE’s self-service authentication for its interactive voice response (IVR) services will simplify contact center call system management and increase IVR containment, resulting in a reduction of interaction volume to live agents. This will empower VPBank to authenticate up to 10,000 customers a day in the IVR as well as reduce average handle time (AHT) by 20-30 seconds, boosting customer experiences on live agent calls.
Schools in central region try to overcome difficulties after devastating floods Chia sẻ | FaceBookTwitter Email Copy Link Copy link bài viết thành công
22/12/2020 06:21 GMT+7
Looking at a corner of the school, Hoang Thi Duyet, principal of Hien Ninh Primary School feels happy that the lawns and flowers in the school yard have bloomed again after the historic floods that lashed the region two months ago.
She said this was thanks to the school s staff. I still remember the first day I went to school about two weeks after the flash floods. I witnessed a scene I have never seen before: The mud and sludge was high up the walls. Dozens of library books were submerged in water. A vast amount of desks, text books and other equipment had been submerged in flood water, said Duyet.
the middle class iseing squeezed almost to death. d you think romn ishe nominee? i watched the battles during the primary, and there s a lot going on. the republicans are beating up on each othe i wilstay out o the presidential republican primary. do you think he has a core? i don t kw w a re means. you said he is a man that doesn tnow who hi lien, the republicans have said a lot of things, good and bad about romney. i think that i don t need to interject myself into e republican primary. what about the democrats this fall in the senate? you have 23 democratic seat and only ten republican seats a up, and nelson just announced he is retiring. do you think losing control of the senate to the republicans is a possibility? we are doing extremely well.