we have changed the way we expect a travel insurance to work. and you will recall in the past, travel insurance, maximum expectation from customers was, pay my claim. today, 80% of our customers tell me, we want more from you as a travel insurer. we want that you are the peace of mind button, the problem solver. we want to know a travel guide. we want to know and give you all my documents, to give us, really, the full journey, and notjust like airlines, focusing on the flight or the hotel on the route. give us, really, something that is holistic for my whole holiday, and that has changed through covid tremendously. and, of course, we know travel is a sector thatjust rebounded like there s no tomorrow the demand has been huge. but we re also living in a period of huge cost of living crisis. i m just wondering if
and, of course, we know travel is a sector thatjust rebounded like there s no tomorrow the demand has been huge. but we re also living in a period of huge cost of living crisis. i m just wondering if that s had an impact, the cost of living crisis has had an impact on the number of claims that you have to handle? interestingly, not that much the amount of claims, per se. mm hm? clearly, as you said, there was a rebound last year, but we are normalising in the amount of claims quite quickly. what has really changed is the average payout of a claim. that went up almost 25%. wow! and the reason is that customers tend to cancel their holiday much later, aaron. and that increases the amount we are paying out as an insurer. and that is where we as well come into the game to be much more for our customers, really that problem solver. last minute cancellation, what happens? we are there. so during the pandemic, people became used to having to cancel bookings and to make claims.
reduction or reducing spending, the things that they re actually proposing don t reduce spending at all. chad: republicans control the house, some conservatives will not deviate from the bill the house approved in april. that bill could not pass the democratly criminalled senate. still conservatives ask why the gop should concede to democrats. they have towns that they re not in charge anymore in the house and there s not going to be this just run away abject spending like there s no tomorrow. the republicans are in in charge of the house because the american people said we are sick of that and we don t want to put up with it anymore and that s why you have to find places to save money. there s worry among gop member that is spending cuts may not be deep enough. that s why they may need help from democrats to pass the bill. back to you. alicia: chad, one quick
them both well, but i wish there was a test of common sense and maybe half of us would be kicked out because it seems to me stupid to have a broken border and spend money like there s no tomorrow, about you that s not going to happen either. sandra: you told the markets to stay calm, and look what happened. the dow was down more a few seconds ago. watch fox, quit watching cnbc, watch fox. sandra: come back to new york any time. nice to have him here for a change, john. john: and i would have been happy. if i d known, i would have loaned him a tie. nothing personal, john. sandra: house republicans meanwhile calling out the nih for backing a transgender study on children as young as 12 years old. that led to the deaths of two people. why was that study scrapped? we ll ask dr. marc siegel when he joins us.
another, and that s respectful.n but you understand whederstandnn down with somebody, whether youe think at the end of the day you could come to an agreement,look look, this is what the american people want. they want us t o be responsible t about it.o they want to control this spending. i mean spending,, 74% of americs they want spending cuts to find those savings. look, the democrats have s spent like there s no tomorrow. we want to make sure tomorrow bt is better than today. if nothingte happens in the next 10 years, we will spend trtrillion dollars just in interest. that s almost a trillion dollars a year. ilon dollain interest. let me play joe biden from 2011 on this very issue involving the debt ceiling and whether negotiations should aytake place. this is joe biden, 2011. exp how do you explain the fact hade grown men and women are unwilling to budge up till now and still some of them arep un still unwilling to budge by taking an absolute position? my way or no way? t a lot