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the same as last year. hawaii at the top followed by airtran, then jetblue, northwest, southwest moves up one spot to the number five position. so the top airlines continue to do well. what we re noticing, however, contessa, is that people are perhaps changing their expectations. fewer customer complaints, complaints about mishandled bags are down. perhaps people are checking fewer bags because they have to pay for it in the future. we re noticing on-time arrivals improved, that has to do with airlines stripping out a number of flights. overall the airlines have improved their performance when you look at 2009 versus 2008. contessa. phil, thank you. you mentioned fewer bags because you ve got to pay to check them. spirit airlines plans to start charging a fee for carry-on baggage causing an outrage. one senator says he s fighting it. new york senator charles schumer says it s a slap in the face to travelers. spirit said they would charge up to $45 bucks for a carry-on.

Spirit airlinesContessa brewerThen jetblueCustomer complaintsPhil lebeauNew yorkCharles schumer15 bucks