Investment firm Tercera names 30 ISVs whose partner ecosystems it believes offer the best opportunity to build the cloud consulting stars of the future.
BT is adopting a strategy of ZeroOps, with the aim of self-healing operations, which it hopes will free up employees to spend more time doing value added work with customers.
Technology played a critical role in helping IT service teams adapt. Prasad Ramakrishnan shares the highlights from the Freshworks annual benchmark report, and some noteable industry winners and losers statistics.