worldwide, we are expecting thatary lines will be making money this year, 2.5 billion dollars. juliet: because they are channeling us for the pillows and for the food and the entertainment. that is really an important point and what happened is, i think we are coming to see this as the new normal, you know, they come down, they charge you for the peanuts, you ask for a pillow or a blanket and it is just no way, we have just become used to this. so, i think maybe there is something here to do with our own satisfaction levels which have been downgraded a bit. juliet: we ve actually started to resign ourselves to the fact that we are just going to get lousy service when we fly, so. some of that is true but also, there have been far fewer waits on tarmacs. remember those horror stories where you are on three hours with, you know, no food, no water. you know, babies having nothing. well, the obama administration