For the past 75 years, our next guest’s family has been owning and operating a local franchise of a national pest control company. What are the pros and cons of participating in this potentially dangerous industry? Mike Switzer interviews Lex Knox, CEO of Terminix Service, Inc. in Columbia, SC.
HOLMDEL, N.J. WorkWave, a provider of software solutions for field service companies, announced its acquisition of Slingshot, a provider of customer call center software and customer support in the field service market.
“The need to grow their business to attract, retain, and maximize each customer relationship is what keeps every field service owner and executive awake at night. Slingshot is not just the market leader at helping its customers grow, it is the only organization of its kind in our industry that has a proven track record of using omni-channel communication software to close more deals for its customers,” David F. Giannetto, CEO of WorkWave, said in a press release. “By bringing such an outstanding organization into WorkWave, we will be able to provide unique integrations into our solutions that will increase the unparalleled advantage our customers have over their competition, reinforcing that WorkWave is the premier partner to service organizations.”
MEMPHIS, Tenn. Terminix Global Holdings announced unaudited first-quarter 2021 results. For the first quarter of 2021, the company reported a year-over-year revenue increase of three percent to $471 million. Net income increased year-over-year by $13 million, or 92 percent, to $27 million, or $0.20 per share. Adjusted EBITDA(1) for the quarter increased year-over-year by $30 million, or 50 percent, to $90 million, and Adjusted Net Income(2) increased by $28 million to $40 million, or $0.30 per share.
“Solid revenue growth across our major service lines and continued improvements in profitability highlighted a strong start to 2021,” said Terminix CEO Brett Ponton. “Improvements in customer retention, pricing realization and strong unit growth in our termite business were key to the strong revenue performance. Margin expansion was driven by profitable revenue growth, improved direct cost productivity, as well as benefits from initiatives to simplify our back-office structu