Telus Corp. applied to pass along their credit card processing fees onto customers in August. Despite a standard response time of 45 days, Canadian Radio-television and Telecommunications Commission (CRTC) delayed their response until Dec. 6.
Bell Canada, Rogers Communications and Telus/Koodo Deny Consumer Choice, Control and Convenience of Paper Communications Top Canadian Telecoms Fail to Meet Keep Me Posted Best Practices for Essential Communications December 16, 2020
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Keep Me Posted (KMP) North America’s review of Canada’s top telecommunications companies – Bell Canada, Rogers Communications and Telus/Koodo – exposed a sharp negative contrast with their U.S. counterparts when it comes to addressing consumer needs and expectations related to essential communications.
As part of its ongoing mission to ensure consumers are given a clear choice in how they receive essential information on paper or digitally and that they are not charged extra for paper bills and statements, KMP is investigating how large corporations are addressing consumer needs and expectations. Unlike the majority of America’s top