Australia’s telcos continue to achieve very low complaint rate numbers from customers, despite continued cost-of-living pressures having contributed t.
Australia’s telcos have maintained record-low complaint rates according to the latest Complaints in Context Report released today by telecommunication.
A new report from the Australian Communications and Media Authority (ACMA) has found that more than 28,000 residential and over 2,000 small business c.
iTWire Wednesday, 14 April 2021 10:37 Telcos want more Federal Govt action on ‘improving’ funding of financial counselling, says Communications Alliance Featured John Stanton, CEO Communications Alliance
Australia’s telcos have urged the Federal Government to to do further work on the Sylvan Review’s recommendations for improving funding of financial counselling.
According to telecoms industry peak body Communications Alliance that’s the position of telcos following Financial Counselling Australia’s (FCA’s) report on their recent survey of financial counsellors, with CA CEO John Stanton noting that financial counselling is a vital service for many Australians, and the FCA report shows that “financial counsellors have had some mixed experiences when working with telcos on behalf of their clients”.