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Dispatcher and call-taker staffing levels plunged during the pandemic and have been slow to rebound, leading to a vicious cycle, workers say, of overwork and burnout.

United statesUnited kingdomAnthony landryFrank pozniakChristina giacobbeErin hastingsBonnie maneyMichael coxTelecommunication emergency response teamCity councilBoston policeMission critical partnersMassachusetts communications supervisors associationPolice departmentTeamsters localBoston police commissioner michael cox