The Future of Travel by Amazon Web Services / April 13, 2021 SPONSORED
From the time travelers check in and drop off their bags to when they board an aircraft, there are several touchpoints and several opportunities for airports to make the experience more seamless.
However, there are still points of friction within the traveler journey, whether it is long lines at check-in, a lost bag, or a delayed flight. A global pandemic has made it even more challenging for airports to meet travelers’ expectations, as health and safety concerns increase and airports contend with reduced passenger traffic and declining revenue.
But times of crisis often spur innovation. Several airports have seized on this moment to leverage the cloud to both recover from the pandemic and create a path toward modernization, resiliency, and cost savings. Houston Airports, which operates and manages George Bush Intercontinental, IAH, Willia