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Microsoft deepens Teams ties with Dynamics 365 Microsoft deepens Teams ties with Dynamics 365 Sales and customer service workers will be able to access Teams’ chat function without switching screens, one of several Dynamics 365 platform integrations highlighted by Microsoft at Ignite Credit: Dreamstime Microsoft has unveiled deeper integrations between Teams and Dynamics 365 as the vendor moves to make it easier for sales and customer service staffers to communicate without switching between apps. Ignite conference. Microsoft s goal: collect and tie together data in a way that makes it actionable and easier to share among workers via Teams. “[W]hat stands out for me in this new wave of innovation we re doing together across Dynamics 365 and with [Microsoft] 365 is this need to connect systems of record with systems of engagement in order to create these new opportunities for business workflows that can really digitise the way companies work.,”

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