A surprising number of counter-intuitive findings emerge from an inquiry into ATO objections. Strange, counter-intuitive findings have been uncovered by the first inquiry into the ATO’s handling o
Staff at the ATO could be doing more to communicate “clear and complete” information, after a review of taxpayer rights conducted by the IGTO found that less than 1 per cent of Tax Office staff had attended training on the rights of taxpayers through the dispute process since 2019.
The department issued a message on its official Twitter handle saying: "In a move aimed to further improve taxpayer services in alignment with the Taxpayers Charter, the Income Tax Department creates dedicated e-mail ids for registering grievances in respect of pending cases under the Faceless Scheme."