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As part of efforts to regain top tier global rankings, KL International Airport (KLIA) is enhancing guest experience at the airport by introducing a new feedback management platform, STARdesk, and self-service bag drop facility, EZBagz. Both initiatives aim to elevate service standards at KLIA, thus creating a more seamless guest experience.
EAIC recommends immigration facilities at KLIA to be improved 12 Apr 2021 / 15:12 H. Pix for illustration purposes.
SEPANG: The Enforcement Agency Integrity Commission (EAIC) will recommend to the government to improve Immigration facilities at the Kuala Lumpur International Airport (KLIA), especially at the operations office, said EAIC Commissioner Tan Sri Mahmood Adam.
He said this followed a visit by EAIC to KLIA today to observe the daily operations of enforcement agencies there, namely the Immigration Department, Royal Malaysia Police, Royal Malaysian Customs and the Health Ministry’s Enforcement Division .
The recommendations included to increase the number of Immigration counters at the operations office, he told a press conference after the visit.