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The so-called advocacy approach to workers compensation claims has gained ground over the past year as injured workers faced anxiety and uncertainty due to delayed medical care and a greater reliance on technology during the COVID-19 pandemic, experts say.Â
Workers have needed more help steering through the claims process, including using technology to access remote health care, and the extra stresses endured have highlighted the importance of behavioral health services, they say.Â
âAdvocacy is really about helping the injured worker navigate the workers compensation landscape and their medical care. ⦠Over the last year that need has only increased,â said Mike Hessling, Rollings Meadows, Illinois-based CEO North America of Gallagher Bassett Services Inc.Â