countries are taking the lead on al regulation, british employment law is not keeping pace. but business leaders are hailing the potential of ai to spur innovation and improve productivity. our business editor, simonjack, reports. hello, you re through to 0ctopus energy. this is georgie speaking. what can i do to help today? customer service as we know it. and i have the option of generating a reply using ai, so. customer service of the future. artificial intelligence is reading, interpreting and answering customer queries. it s doing the work of 250 employees, and customers seem to like it. an e mail written by our team members has a 65% satisfaction rating from customers. an e mail written by ai has an 80% or 85% satisfaction rating. and so what the ai is doing is enabling our team to do a better job of serving customers at a time of great need. can we be realistic and honest
countries are taking the lead on al regulation, british employment law is not keeping pace. but business leaders are hailing the potential of ai to spur innovation and improve productivity. our business editor, simonjack, reports. hello, you re through to octopus energy. this is georgie speaking. what can i do to help today? customer service as we know it. and i have the option of generating a reply using ai, so. customer service of the future. artificial intelligence is reading, interpreting and answering customer queries. it s doing the work of 250 employees, and customers seem to like it. an e mail written by our team members has a 65% satisfaction rating from customers. an e mail written by ai has an 80% or 85% satisfaction rating. and so what the ai is doing is enabling our team to do a better job of serving customers at a time of great need. can we be realistic and honest about the fact that some jobs are going to go? with economic growth, we ll be creating newjobs all the time
kissinger. policy. let s leave it on henry kissinger, at the moment. union leaders say the uk is falling behind in the protection of workers from the effects of artificial intelligence. the trades union congress says that while the european union and other countries are taking the lead on al regulation, british employment law is not keeping pace. but business leaders are hailing the potential of ai to spur innovation and improve productivity. joining me now is professor phoebe moore, she s a professor hello, you re through to octopus energy. this is georgie speaking. what can i do to help today? customer service as we know it. and i have the option of generating a reply using ai, so.
about al and safety.- about al and safety. your thoughts? about al and safety. your thoughts? the about al and safety. your thoughts? the uk - about al and safety. your thoughts? the uk is - about al and safety. your. thoughts? the uk is trying about al and safety. your - thoughts? the uk is trying to position itself as middle ground between the draconian strict regulations that the eu is pushing with a ban on facial recognition technology and a much more at least perceived lax ridge galatians in the united states or lack of regulations, wanted say. that may be something that is a selling point giving it is we have as many important that with al regulation we have many countries as possible involved in this. if the uk is trying to appeal to that middleground may be are countries who would be willing to not go to strict regulations but are uncomfortable with the lack of regulation. it is a vibrant ai industry in the uk, not the size of japan industry in the uk, not the size ofjapan
britain, for the global summit on al regulation. a win or something that will have everyone at the foreign office sweating? probably both. i think it is an achievement. there was a heavy briefing from number ten in advance that this was one of rishi sunak s main objectives. i think it is impressive that he has got president biden officially endorsing the idea of uk leadership and that there will be a global summit on al in the uk later this year. there was talk of the japanese doing something later this year, but there it is, the united states saying they want the uk to play that role. i think it is very convenient for the prime minister because here we are outside the european union and out single market, seeking a global role. global britain is a slogan that i think has been patched, but here s something that is important which everyone is bothered about, particularly last few weeks, with a prime minister has raptures mined around the issue has got the president there saying yes, we