In this blog post, we'll take you on an exciting journey through the dynamic, creative strategies package delivery companies are employing to thrive in the ever-changing world of online shopping.
Tailored Customer Experiences to Reshape Consumer Landscape
The past year has brought in some radical changes to our world due to the pandemic, and digital technology has allowed for creative customer service solutions to keep business moving as the general population goes remote. According to a new report by Avasant, the customer experience may change dramatically even after the world begins to open back up.
Avasant, a digital consulting firm that analyzes emerging trends, recently released their Digital CX and CRM Services 2020 RadarView™ report, which details the evolution of customer experience over the past year of a selected group of service providers. In the report, 35 are evaluated using 3 key dimensions for consideration: practice maturity, partnership ecosystem, and investments and innovation. Avasant then selected 20 providers as ones who brought the most value over the past 12 months: