New survey points the way to strategic steps for 2021 istock
I’m enthusiastic about the science of finding “next best steps.” As a consumer, that includes applauding companies that aspire to deliver recommendations as consistently on-point as Spotify or Netflix.
As a strategist, I’m a fan of the pioneering work of Dr. Nicole Forsgren on data-driven recommendations for progress toward DevOps excellence that she led at DevOps Research and Assessment (“DORA,” now part of Google Cloud).
In 2020, we took inspiration from that and brought data science to bear on finding “next best steps” toward success as a data-driven enterprise.