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Next 24 - Discover Financial Services sees Google Cloud s Generative AI tooling as path to superior customer experience

Discover is working with Google Cloud to build Generative AI applications for its 10,000 contact center agents, helping them get access to the information.

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Exploring AI for customer service in banking and beyond

Szabolcs Paldy of Discover Financial Services, and Michael Clark of Google Cloud, discuss AI for customer service with theCUBE at Google Cloud Next.

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Discover and Google Cloud Develop GenAI for Contact Centers

Discover Financial Services has tapped Google Cloud to provide generative artificial intelligence (AI) tools to Discover’s contact centers.

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Google Cloud showcases how major customers are innovating with its generative AI services

Google Cloud showcases how major customers are innovating with its generative AI services - SiliconANGLE

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Discover Financial Services Deploys Google Cloud s Generative AI to Transform Customer Service

Nearly 10,000 customer care agents will be empowered with AI-driven capabilities, leading to faster resolution times and better customer experience RIVERWOODS, Ill., April 9, 2024 /PRNewswire/ .

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