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May 26, 2021
Role Purpose
The role of this Helpdesk Agent is to provide technical software support to users of the Momentum Engagement platforms such as [URL Removed] the VIA suite and the Momentum client and adviser mobile apps.
Responsibilities and work outputs
Provide excellent service to the users of the Momentum Engagement platforms including clients, advisers, internal employees and Channel management by:
Resolving first-line technical software support queries of users of the Momentum Engagement platforms, according to expected standards of service delivery and within agreed SLAs:
Displaying excellent verbal and written communication skills.
Accurately logging details of the queries as per the defined Problem management process to enable record keeping and trend analysis of interactions.