Synchrony
Modern IT organizations are nimble, capable of adapting foundational tools and processes under duress. Synchrony, which processes payments on behalf of businesses, deployed virtualization technology and cloud software, as well as multifactor authentication and other security technologies, to get more than 16,000 employees working remotely during the COVID-19 pandemic.
The initiative, Synchrony Works, empowered 13,500 call center representatives across the US, India and the Philippines to execute customer service and collections tasks from their home residences by early April, says Synchrony CIO Carol Juel. Works, which garnered a 2021 CIO 100 award, also made it possible for around 3,000 US corporate employees to work from home within days of office closures in mid-March.