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Friday, 23 April 2021, 9:28 am
The telecommunications industry is looking forward to
engaging with the Commerce Commission over the coming months
on its review of the Telecommunications Dispute Resolution
Scheme (TDR), the New Zealand Telecommunications Forum (TCF)
said today.
TDR is an independent service, free for
residential and small business customers, which helps
consumers resolve complaints with their telecommunications
provider.
Due to recent changes to the
Telecommunications Act, the Commerce Commission is required
to review the TDR scheme at least once every three years.
The Commission published an issues paper today and has to
complete its review by 13 November 2021.
“We believe
there is always room for improvement, and we hope this