A 65-year-old man was defrauded of over Rs 3 lakh after trying to contact Swiggy s customer service due to an undelivered order. His son, Nikhil Chawla, shared the incident on social media, explaining how his father was duped by a fake customer care number he found through a Google search.
He said that his 65-year-old father lost Rs 35,000 in the first transaction. The man then again called to the customer care number to get the money back but was fooled once more into handing over credit card details
Several users on X (formerly known as Twitter), including CapitalMind CEO Deepak Shenoy, accused food delivery app Swiggy of charging a few rupees upwards on the final order amount, thereby pointing towards discrepancies in the company's billing system
Swiggy was accused of scamming customers by charging Rs 3 extra on every order. The food delivery platform issued a clarification after several complaints.