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Investigative report reveals growing delays in complaint processing times against drug companies

Delays in dealing with complaints against drug companies are growing, BMJ finds

A major backlog has developed in handling complaints over drug companies’ marketing practices in the UK. Hristio Boytchev , Shai Mulinari , and Piotr Ozieranski report Processing times for complaints against drug companies suspected of having breached the UK industry’s code of practice governing the promotion of pharmaceuticals have more than tripled in nearly two decades, an investigation by The BMJ has found. Delays mean that any problematic practices highlighted in complaints can continue for an average of eight months and in many cases for more than a year. To tackle the backlog, the Association of the British Pharmaceutical Industry (ABPI) has now raised the fees charged to companies in relation to these complaints by more than 40%. Complaints against ABPI members and non-members that have ratified the ABPI’s code of practice are dealt with by the arm’s length body the Prescription Medicines Code of Practice Authority (PMCPA). In the most severe cases the ABPI can suspe

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