This was not the case at an individual level, especially when trying to get through by phone, which was as low as 30pc.
Fleggburgh Surgery, which scored more than 90pc across three of the four categories, saw 99pc of patients finding it easy to get through by phone.
Wells Health Centre scored more than 95pc in all categories and a perfect 100pc with patients over accessing services via the phone.
The team at Wells Health Centre, which was the highest performing practice in the GP survey, at their Christmas party in 2019.
- Credit: Wells Health Centre
Jan Wright, practice manager for the Bolts Close site, said she felt its small, friendly surgery, with a team which worked very well together, was the reason for its marks.