February 18, 2021
USTER, Switzerland February 18, 2021 It starts with a handshake, or a signature on a sales contract. That’s when the USTER After-Sales Service team springs into action to support the customer. Its expert staff will make sure every piece of equipment is installed perfectly and running smoothly. But that’s only the beginning of a relationship that lasts the full lifespan of the new equipment, guaranteeing rapid technical backup whenever and wherever it’s needed – even in the remotest of market regions.
Today’s customers rightly demand the highest standards when they invest in quality equipment, and After-Sales Service is an essential element in that, as feedback from customers in emerging markets confirms. Their expectations can be summarized under two categories: hard facts and soft skills…