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When two become one | Super Review

With dozens of mergers having already taken place, the industry is starting to find it has a refined, formulaic process for consolidation.

Rose kerlinKathleen crawfordMargaret coleMichael dundonRetirement benefits fundAustralian prudential regulation authorityVictorian independent schools superannuation fundHealth superSuperannuation cx forumFinancial services councilMotor trades association of australiaAware superSpirit superFirst state superNew south walesVic super

Customer experience needs to be less worse

Superannuation members will only leave a fund if it is too difficult to stay, according to findings from the University of Melbourne Business School.

Don osullivanUniversity of melbourne business schoolSuperannuation cx forumMelbourne businessProfessor dono sullivanMelbourne business schoolCustomer experienceJono sullivanUniversity of melbourne business schoolUniversity of melbourne

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