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AFCA recruits consumer advocate to board

AFCA names chief ombudsman

The financial complaints body has announced who its chief ombudsman and chief executive officer will be for the next five years. The Australian Financial Complaints Authority’s (AFCA) has revealed t

AFCA s complaints resolution scheme passes $1bn mark

The financial services ombudsman has secured $1 billion in compensation and refunds for consumers since 2018 and is on track to receive close to 100,000 complaints this financial year.

When stepchildren miss out on inheritance

An ATO ruling that excludes family members on the death or divorce of their natural parent seems arbitrary in a society where blended families are widespread.

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