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SAN ANTONIO, April 7, 2021 /PRNewswire/ CPS Energy is providing credits to customers who experienced extended outages during the historic winter storm that resulted in state-mandated load shedding from February 15 - 19.
During April, CPS Energy will issue a one-time bill credit to customers with active accounts during the storm who experienced cumulative outages of 24 hours or more during the declared disaster. A one-time credit in the amount of the Electric Service Availability Charge will be applied to impacted customers bills to recognize that power was not available to them. The Electric Service Availability Charge is the flat monthly cost of delivering electric service to customers and ranges from $8.75 for residential and small business customers to $10.50 for large use residential customers.