Like many of its counterparts, downtown Kansas City felt the business impact of COVID-19 quickly, with cancellations coming in fast and furious during spring 2020.
“It was a lot of trying to figure out where the goalposts were and how we needed to adjust,” said Nathan Hermiston, Visit KC’s senior vice president of sales. “And also implementing health and safety precautions in our venues and hotels, and communicating with customers and meeting their expectations. We were just trying to get a grasp of what our new reality was.”
Like many of its counterparts, downtown Kansas City felt the business impact of COVID-19 quickly, with cancellations coming in fast and furious during spring 2020.
“It was a lot of trying to figure out where the goalposts were and how we needed to adjust,” said Nathan Hermiston, Visit KC’s senior vice president of sales. “And also implementing health and safety precautions in our venues and hotels, and communicating with customers and meeting their expectations. We were just trying to get a grasp of what our new reality was.”