we are coming on the air with a hot mess yet again at airports all across the country with southwest canceling thousands more flights even today after all the winter weather that smoked the u.s. over the weekend. we ll talk about what these grounded flights means for those travelers who want to get home and getter that luggage home. officials are trying to get buffalo back up and running after it was hit with more than three feet of snow. overseas the vatican announcing a turn for the worse for former pope benedict. we re live from home with the latest on the liter s condition. uncertainty at the southern border after the supreme court decision leaving title 42 in place. what it means for the thousands of migrants hoping to cross into the u.s. to seek asylum. we have a lot to get to. i m hallie jackson in washington. i want to bring in nya charles at los angeles international airport, marissa para in buffalo, new york, and meteorologist michelle grossman joining us, too.
30-hour drive from nashville, tennessee to los angeles to make it to herve case and also pick up her bags. that means for the days she s been traveling, which she said was a strenuous process, she has been without clothes, without medication that was in the bags and also left to pay out-of-pocket for unexpected costs that she didn t intend. that could be rental cars, hotels, meals that she didn t plan. all of that affecting people. unfortunately that story isn t unique. southwest in a statement says they will do right by customers and is apologizing while the department of transportation says it will hold the airline accountable, evaluate what has gone on here, but although the ceo of southwest says they will refund flights that have been canceled and also provide meal vouchers and money for hotel accommodations, in the meantime, customers have been unable to reach the airline by phone or by